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Patient Service Rep - Rock Hill
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669746

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Tenet Healthcare

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Patient Service Rep - Rock Hill
**General Summary:** Position assists office by maintain the AP
and Billing process for patient accounts

**EssentialJob Responsibilities:**

1. Adheresto and supports the mission, purpose, philosophy, objectives, policies, andprocedures of Tenet Physician Resources.

2. Adheresto the Tenet HIPAA Compliance Plan and the Privacy Standards ConfidentialityAgreement.

3. Demonstratessupport for the Tenet Corporate Compliance Program by being knowledgeable ofcompliance responsibilities as expressed in the Code of Conduct; adhering tofederal and state laws, rules, regulations, and corporate policies andprocedures policies that affect his/her specific jobfunctions/responsibilities; and reporting compliance issues/concerns in atimely and appropriate manner.

4. Answer business office telephones and assist patientswith account inquiries by routing callstoappropriate departments.

5. Audit patient accounts for accuracy, verification ofpatient balances versus insurance balance.

6. Collect past-due patient balances.

7. Offer resolution of patient account balances throughprotocol available.

8. Review patient accounts for submission to third partyagencies and interact appropriately with third party collection agencies.

9. Process and correct returned mail and returnedchecks. Process bankrupt patientsappropriately.

10. Notify manager with patient account and insurance issues.

11. Other additional responsibilities as needed.

**Education:** High school diploma/GED required with completion of billing
program preferred.

**Certification** :

**Experience:** Must
have a minimum of one years of experience working in medical collections

**OtherRequirements:** None



1. Knowledge ofAccounts Receivable collection process

2. Knowledge of ElectronicHealth Systems

3. Knowledge ofICD-9 and CPT codes

4. Knowledge of thepolicies and procedures of the organization to complete billing taskswithin compliance of the organization.


1. Skill in multi-tasking.

2. Skill incustomer service.

3. Skill incomputer hardware and software use.

4. Skill in verbaland written communication.

5. Skill inexercising a high degree of initiative, judgment, discretion, anddecision-making to achieve organizational objectives.

6. Skill inanalyzing situations accurately and taking effective action.

7. Skill inestablishing and maintaining effective working relationships withemployees, policy-making bodies, third-party payers, patients, and thepublic.

8. Skill inorganizing work, making assignments, and achieving goals and objectives.

9. Skill inexercising judgment and discretion in developing, applying, interpreting,and coordinating departmental policies and procedures.

10. Skilled inresearching insurance requirements to facilitate claim payment.


1. Ability tomulti-task, manage details and organize efficiently and effectively.

2. Ability to read,interpret, and apply policies and procedures.

3. Ability to setpriorities among multiple requests.

4. Ability tointeract with patients, medical and administrative staff, and the publiceffectively.

5. Ability to useEMR, other relevant computer hardware and software, telephone, copier, faxmachine and other standard medical office equipment.

**Job:** _Non-Clinical/Administrative_

**Organization:** _Piedmont Physician Network_

**Title:** _Patient Service Rep - Rock Hill_

**Location:** _SC-Rock Hill_

**Requisition ID:** _1805021586_

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